Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pequodscafe.click, place an order, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy has been prepared in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal regulations governing consumer data protection and online privacy.

1. Who We Are

Pequod's Pizza operates the website pequodscafe.click and provides food and restaurant services to customers across the United States. For the purposes of this Privacy Policy, "we," "us," or "our" refers to Pequod's Pizza, and "you" or "your" refers to any individual accessing or using our website or services.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. This information falls into several distinct categories, each described in detail below.

2.1 Personal Information You Provide Directly

When you interact with us — whether by placing an order, creating an account, contacting customer support, or subscribing to our newsletter — you may voluntarily provide us with personal information. This includes:

• Identity Information: Your full name, username, or similar identifiers.
• Contact Information: Your email address, postal address, billing address, delivery address, and telephone number.
• Payment Information: Credit card numbers, debit card numbers, bank account details, and billing information. Note: payment data is processed through secure third-party payment processors and we do not store full payment card details on our servers.
• Order Information: Details of food orders you place, including items ordered, special instructions, order history, and preferences.
• Account Credentials: Username and password if you create an account on our platform.
• Communications: Messages, feedback, reviews, or complaints you send to us via email, contact forms, or social media.
• Dietary and Allergy Information: Any dietary preferences or allergen information you voluntarily share when placing orders.

2.2 Usage Data and Technical Information

When you visit our website, our servers and analytics tools automatically collect certain technical information about your device and browsing behavior. This includes:

• Log Data: Your Internet Protocol (IP) address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and timestamps of your visits.
• Clickstream Data: The sequence of pages you viewed on our website, links you clicked, and navigation patterns.
• Device Information: Information about the device you use to access our website, including hardware model, unique device identifiers, mobile network information, and screen resolution.
• Location Data: General geographic location derived from your IP address, or precise location data if you grant permission through your browser or mobile device for delivery purposes.
• Performance Data: Information about how our website performs on your device, including page load times and error reports.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior and preferences. Please refer to Section 9 of this Privacy Policy for detailed information about our use of cookies and your choices regarding them.

2.4 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you connect to our website through a social media account (such as Facebook, Instagram, or Google), we may receive profile information from that platform in accordance with your privacy settings there.
• Analytics Providers: Information about your website behavior from services such as Google Analytics.
• Payment Processors: Confirmation of successful transactions and related order details.
• Delivery Partners: Order fulfillment and delivery status information from our logistics and delivery partners.
• Review Platforms: Publicly posted reviews or ratings you leave about our food or service on third-party review websites.

2.5 Aggregated and Anonymized Data

We may also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal information but does not directly or indirectly reveal your identity. We may aggregate your usage data to calculate the percentage of users accessing a specific feature, for example. Aggregated data is not considered personal information under applicable law.

3. How We Use Your Information

We use the information we collect for a variety of purposes that are necessary for operating our food business and delivering excellent service to you. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including communicating order confirmations, updates, and delivery information.
• Manage your account and provide you with customer support.
• Process payments and prevent fraudulent transactions.
• Accommodate special dietary or allergen requests you provide.
• Contact you when necessary in connection with your order or account.

3.2 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers about our menu, limited-time deals, and new items — but only if you have opted in to receive such communications.
• Personalize content, offers, and recommendations based on your order history and preferences.
• Run contests, sweepstakes, and loyalty programs.
• Conduct targeted advertising on third-party platforms such as social media networks.

3.3 Analytics and Website Improvement

• Analyze website usage patterns to understand how customers interact with our platform and to improve user experience.
• Conduct internal research, testing, and quality assurance.
• Monitor and improve the performance, security, and functionality of our website.
• Develop new features, products, and services based on customer behavior and preferences.

3.4 Legal Compliance and Safety

• Comply with applicable laws, regulations, legal processes, and governmental requests.
• Enforce our Terms of Service and other policies.
• Protect against fraudulent, unauthorized, or illegal activity.
• Respond to legal claims or disputes involving us or our users.
• Protect the rights, property, or safety of Pequod's Pizza, our customers, or the public.

3.5 Business Operations

• Maintain internal records and administrative functions.
• Manage our supplier and vendor relationships.
• Carry out business planning, reporting, and financial management activities.
• In the event of a merger, acquisition, or sale of assets, transfer your information to the relevant successor entity.

4. Legal Basis for Processing

As a United States-based business, we collect and process your personal information on the following legal grounds, consistent with the FTC Act and applicable state privacy laws:

• Contract Performance: Processing your orders and managing your account requires us to handle your personal information.
• Legitimate Business Interests: We process data to operate, improve, and grow our business, provided these interests do not override your privacy rights.
• Legal Obligation: We may need to process your information to comply with applicable federal, state, and local laws.
• Your Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we do share your information in specific circumstances as described below.

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to perform specific tasks and are contractually obligated to protect your information and use it only for the purposes for which we disclose it. Our service providers include:

• Payment Processors: To securely handle payment transactions (e.g., Stripe, Square, PayPal).
• Delivery and Logistics Partners: To fulfill and deliver your food orders.
• Cloud Hosting Providers: To host our website, databases, and backend systems.
• Email and Communication Service Providers: To send transactional and marketing emails.
• Analytics Providers: Such as Google Analytics, to analyze website performance and user behavior.
• Customer Support Tools: Platforms we use to manage customer inquiries and support tickets.
• Advertising Partners: Networks that help us display relevant advertisements to users on other platforms.

5.2 Legal Requirements

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a subpoena, court order, legal process, or other governmental request.
• Enforce our Terms of Service or other agreements.
• Protect our rights, property, or safety, or those of our customers or the public.
• Detect, prevent, or address fraud, security, or technical issues.

5.3 Business Transfers

If Pequod's Pizza is involved in a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer results in a material change to this Privacy Policy.

5.4 With Your Consent

We may share your information with third parties when you have explicitly given us permission to do so, such as when you choose to participate in a co-branded promotion or partner offer.

6. Data Security

Protecting your personal information is a top priority for us. We implement a comprehensive set of technical, administrative, and physical security measures designed to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption protocols. You will see "https://" and a padlock icon in your browser's address bar when this protection is active.
• Secure Payment Processing: We use PCI-DSS compliant payment processors and do not store sensitive payment card data on our own servers.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege.
• Firewalls and Intrusion Detection: We employ firewalls and monitoring systems to detect and prevent unauthorized access to our systems.

6.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices.
• Confidentiality agreements with staff and contractors who handle personal data.
• Internal policies governing data access, handling, and retention.
• Vendor due diligence to ensure third-party service providers maintain appropriate security standards.

6.3 Incident Response

In the event of a data breach that is likely to result in harm to affected individuals, we will notify affected users and, where required by law, relevant regulatory authorities, within the timeframes prescribed by applicable law. Notifications will include information about the nature of the breach, the data affected, and the steps we are taking to address it.

7. Your Privacy Rights

Depending on the state in which you reside, you may have specific legal rights regarding your personal information. We respect and honor these rights as described below.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of data, the purposes for collection, and the third parties with whom it has been shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties. We do not sell personal information in the traditional sense, but if we engage in any sharing that constitutes a "sale" under the CCPA/CPRA, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to specific permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service for exercising these rights.

7.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, you have the following rights with respect to your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we update or correct any inaccurate personal information we have on file.
• Right of Deletion: You may request that we delete your personal information, subject to our legal obligations and legitimate business needs.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we process your data based on consent (e.g., for marketing), you may withdraw that consent at any time.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the information below:

• Email: [email protected]
• Website: pequodscafe.click

We will respond to all verifiable requests within 45 days of receipt, as required by the CCPA/CPRA. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf, in which case we may require written proof of the authorization.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Our general data retention periods are as follows:

When personal information is no longer needed, we securely delete, anonymize, or aggregate it in accordance with our data disposal procedures.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and deliver personalized content and advertisements. Below is a brief overview of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences, login status, and other information to improve your experience on subsequent visits.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly, enabling core features such as shopping cart functionality, user authentication, and security. You cannot opt out of these cookies.
• Analytics and Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and where visitors encounter errors. This helps us improve website performance (e.g., Google Analytics).
• Functionality Cookies: These cookies remember your preferences and settings (such as your delivery address or language preference) to provide a more personalized experience.
• Marketing and Targeting Cookies: These cookies track your browsing activity to deliver relevant advertisements on our website and third-party platforms. They are placed by our advertising partners with our permission.

9.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of interest-based advertising by visiting the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page.

10. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

If we discover that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will promptly delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

We strongly encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information on any website without parental permission.

11. International Data Transfers

Pequod's Pizza is based in the United States, and our primary operations, servers, and data processing activities are located within the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

The United States may not have the same data protection laws as the country in which you are located. By using our website and services and providing us with your personal information, you acknowledge and consent to the transfer of your data to the United States and the processing of your information in accordance with this Privacy Policy and applicable U.S. law.

If we transfer your personal data to third parties located in other countries, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information, consistent with the requirements of applicable law.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other external services that are not operated or controlled by us. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly encourage you to review the privacy policy of every website you visit before providing any personal information. The inclusion of a link to a third-party website on our website does not imply any endorsement or recommendation by us of that website or its privacy practices.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser signals. However, you can manage your tracking preferences through our cookie settings and by using the opt-out tools described in Section 9 of this Privacy Policy.

14. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so we can try to resolve the issue directly. We take all privacy complaints seriously and will respond to your inquiry promptly.

14.1 Contact Us Directly

You may contact our privacy team using the following information:

• Email: [email protected]
• Website: pequodscafe.click

We will acknowledge receipt of your complaint within 5 business days and aim to fully resolve all privacy-related concerns within 30 to 45 days.

14.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response, or if you believe we are processing your data in violation of applicable law, you have the right to file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including those related to privacy and data security. You can file a complaint with the FTC at:
  • Website: reportfraud.ftc.gov
  • Phone: 1-877-382-4357
• California Privacy Protection Agency (CPPA): If you are a California resident, you may also file a complaint with the CPPA regarding alleged violations of the CCPA/CPRA:
  • Website: cppa.ca.gov
• State Attorney General: Depending on your state of residence, your state's Attorney General office may also handle consumer privacy complaints. You can find contact information for your state's Attorney General through the National Association of Attorneys General (naag.org).

15. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time in response to changes in applicable law, our business practices, or our data processing activities. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post a prominent notice on our website homepage.
• Send an email notification to registered account holders where required by law or where changes are significant.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of those changes.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

We will use our best efforts to respond to all privacy-related inquiries within 45 days of receipt. If your request or complaint requires additional time to process, we will inform you of the expected timeline and the reason for the delay.